FAQ

LEGAL NOTE

Our company aims to protect the consumer in accordance with the applicable law: All transactions you make through www.starteg.gr are governed by international, European and Greek law governing issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling. We quote below the terms of use that govern the rights and obligations of starteg.gr to all of you who will visit its websites and that aims to inform you about your rights and obligations and your best service in the search and acquisition of products you wish to buy from our online store. We point out that the user and consumer of the online store www.starteg.gr must read and accept the terms of use. The courts of Thessaloniki are responsible for resolving any dispute between our online store and customer users.

Minor Users

By accepting the terms of use you declare that you are eighteen (18) years old and over. If you are under the age of eighteen (18) but over the age of thirteen (13), you have the right to use our services only under the supervision of a parent or other parent, who must accept these terms . Otherwise our Company does not bear any responsibility for this use.
If you are a parent or caregiver of a minor who makes use of our site, you bear the full responsibility arising from this use, including any financial obligations arising out of it.

Order cancellation

If the online order has been completed but the product has not been shipped yet and you want to cancel it you can call 2310517895 and one of our partners will cancel your order. After the telephone conversation you must send us an e-mail or the cancellation fax with the details of the order without the need to state the reasons for the cancellation of the order.

Return products

You have the right to return the products you bought, or to request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within ten days of receiving the product. The return is made without having to tell us the reason. In this case, only the direct cost of returning the products is borne by you.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, together with the retail receipt or the corresponding consignment note if it is an invoice. The return of the products must be preceded by sending an e-mail to info@starteg.gr or telephone contact. To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, wrong type, etc.) .

Complaints management

For any of your complaints you can send an E-mail to info@starteg.gr and our company will contact you taking your words seriously, taking corrective action when necessary.

Contract of use

The visitor / user of the Company's pages and services grants his consent to the following terms of use, which apply to all content, pages, graphics, images, photos and files included in the Company. Therefore, he must carefully read these terms before visiting or using the Company's pages and services. If he does not agree, then he must not use the services and content of the Company. The visitor / user is requested to check the content of the specific pages for possible changes. The continued use of the Company even after any changes means the unconditional acceptance of these terms by the visitor / user.
Intellectual and industrial property rights
Except for the expressly stated exceptions (copyrights of third parties, partners and entities), all content of the Company, including images, graphics, photographs, drawings, texts, services provided and generally all files of this site, are copyright, registered trademarks and service marks of the Company and are protected under the relevant provisions of Greek law, European law and international conventions. Therefore, none of them may be sold, copied, modified, reproduced, reposted or "uploaded", transmitted or distributed in any way in whole or in part.
Exception is the case of the individual storage of a single copy of the content on a simple personal computer (computer) for personal and not public or commercial use and without deleting the indication of their origin by the Company, without affecting in any way the related intellectual and industrial property rights.
The other products or services mentioned on the web pages of this node and bear the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual and industrial property and therefore these bodies bear the relevant responsibility.

Visitor / user responsibility

The visitor / user of the pages and services of the Company assumes responsibility for any damage caused to the Company by misuse or improper use of the relevant services.

Limited Liability of the Company

Under any circumstances, including the case of negligence, the Company is not responsible for any kind of damage suffered by the visitor / user of the pages, services, options and contents of the Company which he proceeds on his own initiative and with the knowledge of the terms herein.
The contents of the Company are provided "as is" without any warranty expressed or implied in any way. To the maximum extent and in accordance with the law, the Company denies all guarantees expressed or implied, including, but not limited to, those that imply marketability and suitability for a specific purpose.
The Company does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected.
Also, the Company does not guarantee that the same or any other related site or the "servers" through which they are made available to you, are provided to you without "viruses" or other harmful components.
The Company does not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results.
The cost of any corrections or services is borne by the visitor / user and in no case the Company.

"Links" to other sites

The Company does not control the availability, the content, the privacy policy, the quality and completeness of the services of other web sites and pages to which it refers through "links", hyperlinks or advertising banners. Therefore, for any problem that occurs during their visit / use, you must go directly to the respective web sites and pages, which have the relevant responsibility for the provision of their services. The Company in no case should be considered to embrace or accept the content or services of the web sites and pages to which it refers or to link to them in any other way.

Newsletters

The newsletters that the visitor / user of the Company's services receives by subscribing to the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Greek law and international conventions. The Company reserves the right not to register a person in the recipient lists or to delete him from them.

Provision and use of e - mail

The process of providing and using e-mail address by the Company to the visitors / users of its services is governed by the terms hereof. If a visitor / user does not agree with these terms, please do not activate the process of providing an email address by the Company.
The visitor / user, after submitting his data must then choose a name and a password to his email address.
The owner of the e-mail address provided by the Company is fully responsible for each use of it and for the content of its messages and the Company can in no case be responsible for acts related to the use of the e-mail address by the holder. The holder must immediately notify the Company of any use of his email address by a third party without authorization as well as any other case of breach of his email account.
The Company does not control the content of the e-mails sent by the visitors / users through the e-mail address provided by the Company. The Company maintains a file with the above email addresses and may send informative and financial messages to the owners of the email addresses unless the latter do not wish to do so.
The Company reserves the right to exclude a person from the provision of email address or to terminate this provision in case of violation of the terms hereof.

E-commerce

The Company provides its visitors / users with e-commerce services in accordance with the more specific terms it sets and taking care of the protection of personal data they submit for the use of these services. The Company is not responsible for the quality of the goods acquired through the e-commerce services and the transaction binds exclusively the visitor / user and the company providing goods or services. Therefore, in no case can the Company be involved in a relevant court dispute arising from this transaction.